The EGG Genius effortlessly controls the temperature of your EGG through your smartphone, tablet or computer. Remotely manage and monitor cooking temperatures for worry-free cooking and monitor the temperature of your food. You can also view graphs of your past cooks. Lastly, you will receive alerts when your cook is finished or when the EGG temperature is too high or low. Please read about our firmware update below.
Notice to users when setting up the EGG Genius: Our latest firmware update has been released (April 2019) for Big Green Egg’s Egg Genius. This update addresses connectivity issues that may occur when controllers are used in areas with weak WiFi signals or slow internet connections. This update will help users who have noticed that their controller frequently drops its connection to Flame Boss cloud servers. Users who have been experiencing these issues may have trouble completing the update because of a dropped connection to the servers delivering the update. The update must be downloaded completely during one connection. If the download is interrupted, it will start from the beginning when the controller is reconnected to the server. To download the latest firmware to your controller (the green box with the blower assembly), please follow these next steps.
**ANY ITEMS TRADEMARKED UNDER THE BIG GREEN EGG COMPANY (INCLUDING GRILLS AND ACCESSORIES) CANNOT BE SHIPPED VIA USPS, UPS, OR FEDEX! ANY BIG GREEN EGG ORDERS COMPLETED ON THE FARADAY’S KITCHEN STORE WEBSITE ARE FOR IN-STORE PICK UP ONLY OR DELIVERY WITHIN THE LOCAL AREA**
Step 1: Open the EGG Genius App on your mobile device and make sure you are logged into your account.
Step 2: For this setup, make sure your controller (the green box with blower assembly) is as close to your WiFi router as possible (you can even do this part indoors). Plug the controller into a power source and look for a slow blinking green light (called AP Mode). DO NOT PLUG IN ANY PROBES AT THIS POINT. If you are not getting a slow blinking light please contact Flame Boss Customer Support at 1-800-978-9078 and they can have you up and running in a few minutes.
Step 3: Once the controller displays a solid green light, this confirms the controller is connected to WiFi and a download is in process. Do not touch the controller until you receive a text message on your phone saying you have successfully uploaded the latest firmware (this can take up to an hour). Once that is complete, you can attach the controller to your EGG (outside), insert the probes and begin enjoying the Ultimate Cooking Experience!
**ANY ITEMS TRADEMARKED UNDER THE BIG GREEN EGG COMPANY (INCLUDING GRILLS AND ACCESSORIES) CANNOT BE SHIPPED VIA USPS, UPS, OR FEDEX! ANY BIG GREEN EGG ORDERS COMPLETED ON THE FARADAY’S KITCHEN STORE WEBSITE ARE FOR IN-STORE PICK UP ONLY OR DELIVERY WITHIN THE LOCAL AREA**
**Faraday’s only delivers within a 30-mile radius of the store for this product. Delivery within 1 to 8 weeks. Will confirm delivery when order is received and processed.
Speedy Shipping and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other international carriers lets us offer a range of shipping services. Our warehouse staff is highly trained and will pack the goods according to the exact and precise specifications. Before shipping your items will be thoroughly examined and secured. Every day, we deliver to thousands of clients in multiple countries. This shows our commitment to becoming the largest online retailer on the planet. There are distribution centers as well as warehouses located in Europe and the USA.
Note: Orders with more than one item are assigned a processing period depending on the item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. The majority of orders are shipped within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
We don't control the inventory in our warehouse and factory. The actual inventory can fluctuate at any time. It is possible that inventory could run out once your order has been placed.
The policy is 30 days. If the 30 days have elapsed after you bought your product, we are unable to give you a refund or exchange.
The item should not be in use and must be in the original packaging. It should also be in the original packaging.
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